Customer Service Policy for A-Tech Heating and Cooling
It’s obvious that any business that works with clients has to maintain good customer service values. A car mechanic handles a car just like an owner would, a lawn care worker takes care to not damage any assets, and so forth. It’s obvious that the quality of the service given all factors to keeping customers happy.
However, HVAC businesses are not like any other, they are the most personal businesses because they require interaction with families and their homes. Even home builders don’t interact with families as much as HVAC companies do. Think about it: HVAC technicians not only make home owners and their wallets happy, but they also have to make sure the entire family inside the home will be comfortable and that the heating and cooling solutions employed are compatible with the specific home needs.
At A-Tech Heating and Cooling we value the importance of great customer service. It’s not of a simple “If we upset customers we will go out of business” idea but rather “If we let customers down we let them and ourselves down.”
Yes, keeping customers happy and putting on a smile is something that will keep a business going as long as it can. But that’s not what we believe in here at A-Tech Heating and Cooling. Our customer service is honest, relaxed and to the point. We’re not worried about competitors “stealing” our customers because we know that you can’t fake true customer service like you can fake smiles or polite vocabulary: just ask our previous clients or read their testimonials. There is a reason we’re known in the Las Vegas area as the HVAC experts. We got to an expert position by being honest and reliable, not greedy and polite.
Anyone can put a smile on their face and add a dozen polite words to their vocabulary while they hose their customers with unrealistic rates or blame them for things that aren’t their responsibility: “Sir this wouldn’t have happened if you hadn’t…” “Ma’am we encountered many difficulties with the XYZ system underneath the ZYX motor and your total comes out to $3,948.”
At A-Tech Heating and Cooling everything we do is honest. We will never hide our mistakes and blame it on you, and we will never add unnecessary equipment or labor to your home that you were not fully made aware of first.
In the long-run the companies that cut corners and try to make a few extra bucks by confusing their customers never get anywhere and they often go out of business within a couple of years if not months. A-Tech’s Heating and Cooling’s honest approach is what keeps us going year after year, always better than the last.
We’re a company based on simple and true values that doesn’t say “no job is too big or too small.” If you need a factory’s HVAC system replaced and cleaned today, and the job is too big for us and we will tell you. Similarly if you want us to come out and change an A/C filter when dozens of other families have broken A/C’s in the summer, we will be honest with you and let you know that it’s possible we can’t come in for the filter replacement that day. We’re not the masters of HVAC systems and we will never promise that nothing is too small or big for us. We’re only human and we might as well be honest with our customers so that they don’t get any surprises later on. Tell us about your project and then we will see if it is too big or small, until then we can’t logically promise anything.
A-Tech Heating and Cooling stands out from the competition because we always go the extra mile on the job. Our customers appreciate our dedication in providing excellent customer service and their appreciation in itself makes our work worth it.
Without that dedication to problem solving and never cutting corners, we don’t know where we A-Tech Heating and Cooling would be today. Our technicians only know how to listen to customers’ needs and deliver highly customized solutions: not some cookie-cutter approach that is used on every single HVAC project they arrive to.
At A-Tech Heating and Cooling we’re here ready to answer the phone, drive out to your home and talk to you about the repairs, installations or maintenance you need. You can expect us to be on time and courteous. If something does come up, we will let you know about the delay and when you can expect us to arrive.
In addition to the usual customer service we provide, we will go above and beyond in our work, and in our honesty about the work we did. Smiles and well-mannered technicians are something you can count on at any HVAC company, but with us you can count on humbleness, reliability and honesty.